Intelligent Support: Adding AI Agents to 24/7 Monitoring
Lineate runs a 24/7 Tier 3 support, monitoring, and application response team for the platforms our customers depend on. Over the past year, we've supplemented that team with frontier agents from Anthropic, OpenAI, and Google to accelerate detection, triage, and resolution. Now we're packaging that capability for customers: custom-built agents that monitor both technical and business KPIs, and take immediate action when something goes wrong.
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Service:
- Managed Services, DevOps, and Automation
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Harness the power of your data with the help of our tailored data-centric expertise.
Contact UsShare:
Service:
- Managed Services, DevOps, and Automation
Got a project?
Harness the power of your data with the help of our tailored data-centric expertise.
Contact UsA Dedicated Engineer, Purpose-Built Agents
This is a packaged service, not a generic add-on. Each customer gets a dedicated engineer who learns the context of your environment: your architecture, your runbooks, your historical incidents, your business priorities. That engineer designs, deploys, and tunes a set of AI Agents that work alongside our Support team to improve hosting reliability and accelerate recovery.
Four agents form the core of the offering:
Detection Agent Continuously analyzes metrics, logs, and traces to identify faults early. Reduces alert noise by correlating signals and surfacing likely root causes instead of dumping a dashboard on the on-call engineer.
Evaluation Agent Takes a detected issue and forms a root-cause hypothesis using runbooks and historical incident data. Classifies severity so the right response happens at the right speed, without waiting for human triage.
Resolution Agent Auto-remediates known issues where it's safe to do so. When escalation is required, it hands off to a human with full context: what happened, what was tried, what's likely next. No more starting from zero at 3 a.m.
Runbook Agent Continuously validates runbooks against real system behavior and flags drift. Assists in keeping documentation current as your platform evolves, so the other agents (and your engineers) always work from accurate context.
Why This Works
Most "AI for Ops" tools are bolted on. They generate more noise, not less, because they don't understand your environment. Our approach inverts that. A human engineer owns the context, and the agents extend that context across every alert, every escalation, and every runbook update. And because the same engineer continually tunes and improves the agents as your platform evolves and new incident patterns emerge, the system gets sharper over time. The result is faster detection, fewer false alarms, more incidents resolved without paging a human, and richer handoffs when humans are needed.
Lineate's Expertise
We've spent over twenty years building and operating mission-critical software for FinTech, HealthTech, and AdTech customers. We offer more than monitoring and rebooting. We bring application-aware expertise and close coordination with your dev team to handle deeper problems. This offering brings the two together: experienced engineers, intelligent agents, and a service model designed to make your platform measurably more reliable.